Privacy Policy

At True Home Arts, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.

1. What We Collect

When you place an order or interact with our website, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via Shopify and third-party gateways such as Stripe or PayPal)
  • IP address and browser/device information (for analytics and fraud prevention)
  • Purchase history

2. Why We Collect Your Data

We use your data for the following purposes:

  • To fulfill and deliver your order
  • To process payments securely
  • To provide customer service and respond to inquiries
  • To prevent fraud and ensure website security
  • To comply with legal obligations (e.g. invoicing and tax compliance)

We rely on the following legal bases for processing data:

  • Contractual necessity (e.g. to process your order)
  • Legal obligation (e.g. tax recordkeeping)
  • Legitimate interests (e.g. fraud prevention)
  • Consent e.g. for email marketing

3. Data Sharing

We may share your information only with trusted third parties for the purpose of processing your order:

  • Shopify (our e-commerce platform)
  • Printful (our fulfillment provider)
  • Stripe or PayPal (payment processing)
  • Shipping carriers (e.g. USPS, FedEx, DHL)
  • Email marketing tools (if you subscribed)

We do not sell, rent, or share your data with advertisers or third parties for unrelated marketing.

4. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfill the purpose it was collected for
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

Example:

  • Order data: kept for 5–7 years (tax and audit purposes)
  • Email inquiries: deleted after 12 months if no longer needed

5. Your Rights (GDPR and Other Applicable Laws)

If you are located in the EU, UK, or any jurisdiction with data rights, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data ("Right to be forgotten")
  • Object to certain types of processing
  • Withdraw consent (e.g., unsubscribe from emails)
  • File a complaint with your data protection authority

To exercise your rights, contact us at info@truehomearts.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide a smooth browsing experience
  • Analyze site traffic
  • Improve performance
  • Show relevant products or offers

You can manage or reject cookies in your browser settings. For more details, please refer to our Cookie Policy

7. Data Security

We take appropriate security measures (encryption, access controls, secure hosting) to protect your data. However, no method of transmission over the internet is 100% secure.

8. International Transfers

If you are located outside the U.S., your data may be transferred to and processed in the U.S. or other countries with different data protection laws. We ensure such transfers are protected by legal safeguards such as Standard Contractual Clauses (SCCs).

9. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. You will be notified of significant changes where required by law.

Last updated: June 20, 2025

10. Contact Us

For any questions or data access requests, contact us at:

Email: info@truehomearts.com

Data Controller: MB Truehomearts

Company code: 307364970

Registered address: Vilkpėdės g. 22, LT-03151, Vilnius, Lithuania