Terms of Service
Terms of Service
By accessing and using this website, you agree to the following terms:
1. Products & Orders
All products are made to order and produced specifically for each customer.
Orders cannot be modified or cancelled once production has started.
Product images are for illustrative purposes only. Slight variations in color or detail may occur due to screen-to-print differences.
2. Delivery & Shipping
Standard delivery time is 6–13 business days (includes production + shipping).
In rare cases (holidays, high demand, or carrier delays), delivery may take up to 18 business days.
Customers are responsible for providing a complete and accurate shipping address. We are not liable for delays or issues caused by incorrect information.
We currently ship only within the continental United States (excluding Hawaii, Alaska, Puerto Rico, Guam, American Samoa, and U.S. Virgin Islands).
3. Returns & Refunds
Refunds or replacements are only offered in cases of verified damage or manufacturing defects.
If your item arrives damaged or defective, you must contact us within 20 calendar days of delivery at info@truehomearts.com, including:
Order number.
Photos of the issue and packaging.
A clear description of the problem.
Verified claims will result in a free replacement or refund, at our discretion.
Refunds or replacements are not provided for:
- Change of mind or buyer’s remorse.
- Incorrect or incomplete shipping address provided by the customer.
- Minor color variations due to screen-to-print differences.
- Orders reported after the 20-day notification period.
- Incorrect size expectations due to not checking product dimensions before ordering.
- Failure to provide a valid phone number (where required by the carrier) may result in failed delivery, which we are not responsible for.
4. Intellectual Property
All images, designs, branding, and text on this website are the property of TrueHomeArts. They may not be copied, reproduced, or used without prior written permission.
5. Order Cancellation Rights
We reserve the right to refuse or cancel any order in cases of suspected fraud, technical errors, abuse, or violations of these Terms.
6. Personal Data & Privacy
By placing an order, you consent to the collection and use of your personal information for order processing, customer service, and, where applicable, marketing (with your consent), in accordance with our Privacy Policy.
7. Cookies
We use cookies and similar technologies to ensure site functionality, analytics, and a better shopping experience. Continued use of this website constitutes consent to our use of cookies, as described in our Cookie Policy.
8. Governing Law
These Terms are governed by the laws of the European Union and the Republic of Lithuania, without regard to conflict of law provisions.
9. Contact Information
MB Truehomearts
Company code: 307364970
Registered address: Vilkpėdės g. 22, LT-03151, Vilnius, Lithuania
Email: info@truehomearts.com
Website: www.truehomearts.com