Shipping Policy
Shipping Policy
Production & Delivery Times
Production (handling): 2-5 business days.
Estimated shipping (transit): 4-13 business days.
Most orders are estimated to be delivered within 6-18 business days in total (productions + shipping). Please note that delivery times are estimates only and not guaranteed.
Shipping Fees
We offer Free Shipping on all U.S. orders.
Taxes
Sales tax (if applicable) is automatically calculated at checkout.
No customs duties or import taxes apply to U.S. orders.
Tracking Information
You’ll receive a tracking number and link via email once your order ships.
Address Accuracy
To ensure smooth delivery, please make sure your shipping address is complete and accurate, including:
- Full name
- Street address
- Apartment/suite/unit number (if applicable)
- Zip/postal code
- City and state
- Valid email address and phone number
We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
Delivery Responsibility
Once the package has been handed over to the shipping carrier, we are not liable for delays, loss, or damages during transit. In cases of damage, please refer to our Return & Refund Policy and contact us within 20 calendar days of delivery with clear photos of the canvas and packaging.
Shipping Limitations
Currently, we do not offer shipping to Hawaii, Alaska, Puerto Rico, Guam, American Samoa, or U.S. Virgin Islands. Orders placed from these locations may be cancelled and refunded.
Contact Information
MB Truehomearts
Company code: 307364970
Registered address: Vilkpėdės g. 22, LT-03151, Vilnius, Lithuania
Email: info@truehomearts.com
Website: www.truehomearts.com
Last updated: October 1, 2025